Sun Peaks Grand Hotel and Conference Centre Selects Eleven and TELUS to Improve Guest Wi-Fi Experience
September 27, 2017 10:02am
The ElevenOS guest Wi-Fi platform and TELUS Pure Fibre™ have greatly improved connectivity and simplified management for Sun Peaks front desk and IT staff
9/27/17, Portland, Ore. and Vancouver, B.C. — Eleven, the cloud-based guest Wi-Fi management leader and TELUS, Canada’s fastest growing national telecommunications company announce today that Sun Peaks Grand Hotel & Conference Centre has deployed a solution that leverages the power of the TELUS Pure Fibre network and the simplicity of ElevenOS to optimize the guest Wi-Fi experience everywhere on the property.
The IT team at Sun Peaks Grand needed to address multiple connectivity challenges including bandwidth speeds, dropped connections and guest support concerns that were affecting guest ratings and reviews. They planned to upgrade their network for better performance and needed a solution that could integrate with Oracle® Hospitality Opera Cloud PMS to ensure that only hotel guests and conference center attendees could authenticate onto the Wi-Fi network. Sun Peaks Grand selected TELUS and the ElevenOS guest Wi-Fi platform to centrally manage Wi-Fi to ensure guests have an elevated experience across the entire hotel – from guest rooms to public areas to the conference center.
“As the premier hotel in Sun Peaks, our guests expect Wi-Fi to be fast, reliable, and easy-to-use,” said Ian Tabor, IT Manager at Sun Peaks Grand. “TELUS brought fiber to the premises with 100Mbps to each access point for maximum performance and provided exceptional guest support to minimize calls to the front desk or IT department.”
“ElevenOS provides a central dashboard where front desk managers can easily set up access codes and create portals with real-time analytics that keep them apprised of Wi-Fi performance at the hotel,” Mr. Tabor continued. “We are very happy with the solution. Guest complaints have been reduced to virtually zero, the front desk is supported, and our IT team is freed up to focus on other priorities.”
“Eleven is pleased to partner with TELUS to help Sun Peaks Grand set the standard for what the Wi-Fi experience should be in a premier hotel,” said Peri Pierone, CEO of Eleven. “TELUS and Eleven will continue to innovate to deliver industry-leading Wi-Fi solutions to ensure hotel guests experience consistent, homelike Wi-Fi – everywhere they travel,” said Zainul Mawji, VP of Marketing Strategy & Execution for Broadband Networks at TELUS.
Eleven pioneered the development of cloud-based guest Wi-Fi management software for the hospitality industry in 2002. The ElevenOS central authentication platform enables hotel brands to centrally manage guest Wi-Fi across multiple devices, properties and providers with real-time analytics. With ElevenOS, hoteliers can effectively leverage their Wi-Fi network to identify and engage guests to improve brand loyalty. An open platform, ElevenOS easily plugs into leading network hardware and service providers and requires zero proprietary infrastructure. Thousands of hotel and cruise brands trust Eleven to keep more than 9 million guests connected every month. For more information, visit www.elevenwifi.com.
Contact: Bridget Werba
TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.6 billion of annual revenue and 12.5 million subscriber connections, including 8.4 million wireless subscribers, 1.6 million high-speed Internet subscribers, 1.4 million residential network access lines and 1.0 million TELUS TV customers. TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment, and video, and is Canada's largest healthcare IT provider.
Contact: Liz Sauvé
Six Ways to Design a Winning Guest Experience
Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value
Live! Casino & Hotel Selects KEYPR as Guest Experience Technology Partner
How a Small Guest Services Team Delivers Five-Star Service
Hotel Trends in Technology for 2018
Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner
KEYPR Announces Major Platform Release
AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience
Say Hello to Intelity's New 'Voice Request'
Why Customer Experience Is (Rightly) Such a Hot Topic in Travel
InterContinental Malta Implements Guestware to Personalize the Guest Experience
Do You Train Your Team To Be Locally Authentic?
Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017
Former Head of Mitel Americas Hospitality Sales Joins Percipia Hospitality Solutions as New Global VP of Sales
Eleven Launches Guest Wi-Fi Management Purpose-Built for Multifamily
Intelity Continues Strong Growth Trajectory with New Customers in 2017
When Guests Complain, Be All EARS!
Eleven Transforms Wi-Fi Management for Hotel Staff
Creativity Is a Drug the Hotel Industry Cannot Live Without
Modern Food Service Challenges are Driven by the Modern Guest
Please login or register to post a comment.